Returns

Returns Policy

At Orbit Products, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns process. Please review our returns policy for details on how to return items, conditions, and refunds.

Return Eligibility

  • Time Frame: You may return most items within 30 days of receiving your order for a full refund or exchange.
  • Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged, altered, or show signs of wear may not be eligible for a refund.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Gift cards
    • Clearance or final sale items
    • Personalized or custom-made products

How to Initiate a Return

  1. Contact Us: To start the return process, please contact our customer service team at returns@orbitproducts.com with your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item(s).
  3. Shipping Your Return: Securely pack the item(s) in the original packaging (if possible), include the RA number, and ship the package using a trackable shipping method to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refunds

  • Processing Time: Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. You will receive a confirmation email once your refund has been issued.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error).

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we will offer you a full refund or a store credit.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage or defect to expedite the process.

Final Sale Items

Please note that clearance items or items marked as "final sale" are not eligible for return or exchange.

Return Shipping Costs

Unless the return is due to a defect or error on our part, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure that your return is delivered to us safely.

Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer service team.

Customer Service Email: orbitprocorp@gmail.com
Customer Service Phone: (248) 970-1616
Hours of Operation: Monday to Friday, 9 AM - 5 PM (EST)

Thank you for shopping with Orbit Products. We value your business and are committed to ensuring your satisfaction with every purchase.