Shipping

Shipping Policy

Thank you for shopping with Orbit Products! We are committed to ensuring that your order is processed quickly and delivered safely. Please review our shipping policy for information on our shipping procedures, delivery times, and related details.

Processing Time

  • Order Processing: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will begin processing on the next business day.
  • Order Confirmation: After placing your order, you will receive a confirmation email with your order details. Once your order is shipped, you will receive a shipment confirmation email with tracking information.

Shipping Methods & Delivery Times

We offer several shipping options to meet your needs:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Delivery by the next business day if the order is placed before 2 PM (local time).

Please note that delivery times are estimates and may vary based on your location and unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on the selected shipping method and destination. We offer free standard shipping on orders over $50 (excluding taxes and after discounts).

International Shipping

We currently ship to select international locations. Delivery times and shipping costs will vary depending on the destination. Please note that international orders may be subject to customs fees, import taxes, and other charges. These fees are the responsibility of the recipient and are not included in the shipping cost.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or through the carrier’s website.

Shipping Restrictions

Please note that we do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If you have any questions about shipping to your location, please contact our customer service team for assistance.

Lost or Damaged Packages

While we strive to ensure that your order arrives safely, we understand that issues can arise during shipping. If your package is lost or arrives damaged, please contact our customer service team within 7 days of receiving your order. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.

Contact Us

If you have any questions or concerns about your shipment, please don’t hesitate to reach out to our customer service team. We are here to help and ensure that your experience with Orbit Products is as smooth as possible.

Customer Service Email: orbitprocorp@gmail.com
Customer Service Phone: (248) 970-1616
Hours of Operation: Monday to Friday, 9 AM - 5 PM (EST)

Thank you for choosing Orbit Products! We appreciate your business and are committed to delivering quality products right to your doorstep.